Why are we losing the art of making sure our customers experience is the best it can be?
http://hbswk.hbs.edu/archive/5075.html
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Want a place you can share your experiences with others and force companies to listen? This is the place. With the power of Social Media we can make a difference and our voice can now be heard globally. If a company is doing a great job with customer service share. If a company thinks we don't matter please share. I'm thinking they will change their mind. Look forward to hearing from you.
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